Payments Overview

The Payments module is the core of GovPayPlan, allowing you to process, manage, and track all payment transactions for your agency.

Key Concepts

Transactions

Every payment creates a transaction record that includes:

• Unique transaction ID
• Payer information
• Payment amount and method
• Timestamp and status
• Associated metadata

Payment Methods

GovPayPlan supports multiple payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• ACH/Bank Transfer: Direct bank account payments
• Digital Wallets: Apple Pay, Google Pay (where configured)

Transaction Statuses

Status	Description
Pending	Payment is being processed
Completed	Payment successfully processed
Failed	Payment was declined or errored
Refunded	Full refund issued
Partially Refunded	Partial refund issued
Voided	Transaction cancelled before settlement

Common Tasks

Processing Payments

• Creating Payments - Step-by-step payment processing
• Payment Types - Understanding different payment options

Managing Transactions

• Processing Refunds - Issue refunds when needed
• Receipts - Send and manage payment receipts

Best Practices

1. Verify payer information before processing to reduce errors
2. Use reference numbers to link payments to your internal systems
3. Send receipts immediately for payer confirmation
4. Review failed transactions daily to identify issues

Next Steps

Ready to process payments? Start with Creating Payments.